Privacy Policy

Last updated: May 2026

Never Miss a Lead ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle information when you use our service at nevermissalead.app.

1. Information We Collect

We collect the following categories of information:

• Business contact information: When you submit our contact form, we collect your name, business name, phone number, and email address.
• Caller phone numbers: When a call is missed on your business line, the caller's phone number is passed to our system by your phone carrier so we can send an automated text-back response.
• Customer contact lists: If you use our review automation or reactivation blast features, you provide us with customer names and phone numbers to send messages on your behalf.
• Message content and history: We retain records of messages sent and received through the Service to support delivery, compliance, and troubleshooting.
• Billing information: Payment processing is handled by our third-party payment processor (Stripe). We do not store full credit card numbers on our systems.

2. How We Use Your Information

We use the information we collect exclusively to deliver and improve the Service:

• To send automated SMS messages on your behalf (missed call text-backs, review requests, reactivation blasts)
• To forward customer replies to your phone number
• To contact you regarding your account, billing, or setup
• To troubleshoot issues and ensure reliable service delivery
• To comply with legal obligations

3. We Do Not Sell Your Data

We do not sell, rent, trade, or otherwise share your personal information or your customers' contact information with third parties for marketing or commercial purposes. Full stop.

4. Third-Party Service Providers

We work with a small number of trusted third-party service providers necessary to operate the Service:

• Stripe: Our payment processor. Stripe handles all payment card data in accordance with PCI-DSS standards.
• Service Providers: We work with trusted third-party providers to operate the Service. These providers access data only as necessary to perform their function and are not permitted to use it for any other purpose.

5. SMS Opt-Out

Any individual who receives an automated SMS through our Service may opt out at any time by replying STOP to any message. Upon receiving a STOP reply, our system will immediately remove that number from future messaging and confirm the opt-out. Standard message and data rates may apply.

We honor all opt-out requests promptly. If you experience any difficulty opting out, contact us at nevermissaleadteam@gmail.com.

6. Your Rights — Access, Portability & Deletion

You have the right to:

• Access: Request a copy of the personal information we hold about you or your customers.
• Portability: Receive your data in a structured, commonly used format (e.g., CSV).
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your data, subject to any legal obligations we may have to retain certain records.

To exercise any of these rights, contact us at nevermissaleadteam@gmail.com. We will respond within 30 days.

7. California Residents — CCPA Notice

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the "sale" of personal information. We do not sell personal information. To exercise your rights or submit a verifiable consumer request, contact us at nevermissaleadteam@gmail.com.

8. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected individuals and, where required by law, relevant authorities within 72 hours of becoming aware of the breach. Notification will be provided by email to the address associated with your account.

9. Data Retention

We retain client account information and message logs for as long as your account remains active, plus up to 12 months after account closure for recordkeeping and compliance purposes. Customer phone numbers collected through missed call text-backs are retained only as long as necessary to deliver the Service.

You may request deletion of your data at any time by contacting us at the email below. Note that some data may be retained to comply with legal obligations or resolve disputes.

10. Data Security

We implement reasonable technical and organizational measures to protect the information we hold. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

11. Children's Privacy

The Service is intended for businesses and adults only. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:

Never Miss a Lead
nevermissaleadteam@gmail.com